Transforming Delivery Dynamics: Optimizing Operations with NetSuite and R+L Carriers Integration 

Overview

The client is a leading distributor of goods that operates within a complex supply chain network. Seeking seamless NetSuite integration of third-party shipping data into their environment, the business aimed to enhance logistics management and improve customer satisfaction.

Challenges Faced

• Lack of real-time visibility into shipped item status within NetSuite.
• Manual updating of NetSuite records, prone to errors and time-consuming.
• Need for automation to streamline tracking processes and improve efficiency.

Solution Offered

• Custom Field Creation: Introduced “Item Delivery Status” under the shipping subtab in Item Fulfillment records within NetSuite.
• Saved Search Creation: Developed “Item Fulfillment – Item Tracking” to retrieve tracking numbers associated with each record.
• Script Development: Created “MRS Track Item” script to utilize saved search data for GET requests to R+L Carriers, updating NetSuite records.
• Automated Status Updates: Enabled automatic updates of “Item Delivery Status” field based on R+L Carriers’ data, ensuring real-time tracking within NetSuite.

Result

The implementation of the “Track Item Delivery Status” solution by SuiteMatrix, a leading NetSuite solutions provider, brought about substantial advantages for the client. It provided real-time visibility into item transit and delivery status, empowering proactive decision-making. By automating tracking processes, manual efforts were minimized, reducing errors and optimizing logistics operations. The ability to offer accurate delivery estimates enhanced customer satisfaction and fostered loyalty. Lastly, the integration facilitated the generation of actionable insights, offering valuable data for process optimization and efficiency enhancements across the supply chain.